Refund Policy

Refund Policy

This Refund Policy applies to purchases on the StoresWiki Shop marketplace operated by StoresWiki LLC.

1. When refunds apply

You may be entitled to a refund if an item is not delivered, arrives damaged or defective, is materially not as described, or where required by applicable consumer law.

2. Requesting a refund

Submit a request from your order history or contact [email protected] with your order number and supporting details/photos within the eligible window shown for the order.

3. How refunds are issued

Approved refunds are returned to your original payment method or to your StoresWiki Shop wallet where available. Processing time depends on your payment provider, typically a few business days.

4. Vendor involvement

Because vendors are independent sellers, refund decisions may involve the vendor; StoresWiki LLC facilitates a fair outcome.

5. Contact

StoresWiki LLC — [email protected] — +39 3513762924.